Send Us Feedback
Share your feedback to help us improve
We Value Your Voice
At Your Lifestyle Centre, we welcome all feedback — whether it’s a compliment, a suggestion, or a complaint. Your feedback helps us improve the quality, safety, and experience of our services.
How to Share Your Feedback or Make a Complaint
You can tell us:
• In person – speak to any member of our staff
• By phone or email – contact our office on 07 32871477 or email feedback@ylc.org.au
• In writing – complete a ‘Tell Us What You Think’ form available at reception or from staff
- On our webpage – Send us Feedback
• Through your care worker or manager
• By asking a family member, carer, or advocate to contact us on your behalf. You can choose to give feedback anonymously if you prefer.
What Happens Next
- Your feedback or complaint will be acknowledged quickly.
• We will review the matter and discuss possible solutions with you.
• You will be kept informed throughout the process.
• Once resolved, we will confirm the outcome and how improvements will be made.
• All feedback and complaints are handled confidentially, fairly, and without judgement or retribution.
Need Help or an Advocate?
You have the right to use an advocate (someone who can speak on your behalf). You can choose a friend, family member, or contact:
• Older Persons Advocacy Network (OPAN): 1800 700 600 | https://opan.com.au
• ADA Australia: 1800 818 338 | https://adaaustralia.com.au
External Complaints Contacts
If you prefer to speak with someone outside of Your Lifestyle Centre:
• Aged Care Quality and Safety Commission: 1800 951 822 | https://www.agedcarequality.gov.au
• Carers Queensland: 1800 242 636 | https://carersqld.com.au
Our Commitment
We are committed to:
• Listening and responding with empathy
• Maintaining confidentiality and dignity
• Using every piece of feedback to strengthen our services
Your voice matters. Together, we make care better.
We’re here to help
We Value Your Voice
At Your Lifestyle Centre, we welcome all feedback — whether it’s a compliment, a suggestion, or a complaint. Your feedback helps us improve the quality, safety, and experience of our services.
How to Share Your Feedback or Make a Complaint
You can tell us:
• In person – speak to any member of our staff
• By phone or email – contact our office on 07 32871477 or email feedback@ylc.org.au
• In writing – complete a ‘Tell Us What You Think’ form available at reception or from staff
- On our webpage – Send us Feedback
• Through your care worker or manager
• By asking a family member, carer, or advocate to contact us on your behalf. You can choose to give feedback anonymously if you prefer.
What Happens Next
- Your feedback or complaint will be acknowledged quickly.
• We will review the matter and discuss possible solutions with you.
• You will be kept informed throughout the process.
• Once resolved, we will confirm the outcome and how improvements will be made.
• All feedback and complaints are handled confidentially, fairly, and without judgement or retribution.
Need Help or an Advocate?
You have the right to use an advocate (someone who can speak on your behalf). You can choose a friend, family member, or contact:
• Older Persons Advocacy Network (OPAN): 1800 700 600 | https://opan.com.au
• ADA Australia: 1800 818 338 | https://adaaustralia.com.au
External Complaints Contacts
If you prefer to speak with someone outside of Your Lifestyle Centre:
• Aged Care Quality and Safety Commission: 1800 951 822 | https://www.agedcarequality.gov.au
• Carers Queensland: 1800 242 636 | https://carersqld.com.au
Our Commitment
We are committed to:
• Listening and responding with empathy
• Maintaining confidentiality and dignity
• Using every piece of feedback to strengthen our services
Your voice matters. Together, we make care better.
For all enquiries please call or send us a message directly by using our form.
Get in Touch
Find Us
20 Alamein St Beenleigh,
QLD, Australia 4207
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They go far beyond what one would expect. Excellent service!
“I cannot express my appreciation enough for YLC Beenleigh for the support they provide to my elderly parents. They ensure my parents feel important and supported especially that my father suffers from dementia and life can be very challenging.”
— Janice T.
Friendly and helpful staff.
“Friendly and helpful staff. Respite care is focused on making their guests comfortable and welcome. The centre is clean and well maintained”
— Blind Freddy
Excellent local community centre
“Local community centre with an excellent function room. Lots of parking, but maybe not quite enough for a big event.”
— Dave Lord
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